FAQ

Our answers to your questions

How can I book a tour ?

To book a tour, please click on the button « Book » and fill in your informations. Then you’ll receive an email from Fitour to confirm your reservation.

What’s the Activity Level ?

The activity scale indicates you the level of effort and intensity of the tour. Some tour will require more effort than others. You'll find more informations about ACTIVITY & ACCESSIBILITY in the information section of each tour.

Can I pay by instalments ?

Unfortunately payment by instalment is not possible. We'll ask you to pay in full.

How can I pay my tour ?

You can pay online with Fitour with a bank transfer and system pay.

Can I travel with my kids ?

We don’t recommand you to travel with your kids. Our tours are paranormal oriented and some visits can be very impressive for children under 15 years old.

How can I cancel my tour ?

The cancellation policies are on your contract. This contract will be sent by email after your reservation.

Will I receive a receipt ?

You will receive a receipt with the contract.

When will I receive my travel documents ?

Your travel documents will be sent a few days prior to the departure of your tour.

I’m interested in a tour, but it is already full, what can I do ?

Each tour offers 20 places. If the tour is already full, please send us a message. If there were a cancellation, you could be the one we contact to offer you to join the tour.

Are the tours supervised ?

Each tour is supervised by a professionnal guide. The guide will be there from your arrival to your return home. His presence will facilitate each step of the tour and he will lead you to all the places scheduled for the tour. There will be also a renown paranormal specialist beside you all along the tour.

What’s included in the tours ?

- Hotels - double occupancy - A private shuttle for the group - Entrance fees for the different activities - The lectures - The Ghost tours & ghost hunts - The Breakfasts - A Paranormal specialist - A guide speaking english and french

What’s not included in the tour ?

- The flights - The travel insurance - Transfer from your home to the airport - Ground transportations - Lunches & Dinners - Personal expenses and tips - Single occupancy - Extra baggage