Our answers to your questions
How can I book a tour ?
To book a tour, please click on the button « Book » and fill in your informations. Then you’ll receive an email to confirm your reservation.
What’s the Activity Level ?
The activity scale indicates you the level of effort and intensity of the tour. Some tour will require more effort than others. You'll find more informations about ACTIVITY & ACCESSIBILITY in the information section of each tour.
Can I pay by instalments ?
Yes, we can provide you with a solution to divide your purchase into 2 to 4 interest-free instalments. Contact us for more informations.
How can I pay my tour ?
You can pay online with a credit card when you book your tour. Here are the credit cards accepted : Visa, Mastercard, American Express, Debit card & e-Carte Bleue.
Will I have to pay a deposit ?
If you decide to pay by instalment, your first payment will be considered as a deposit. It will have to be done at the reservation.
Can I travel with my kids ?
We don’t recommand you to travel with your kids. Our tours are paranormal oriented and some visits can be very impressive for children under 15 years old.
How can I cancel my tour ?
If you have to cancel your participation at a tour, please contact Les Voyages Extraordinaires by email as fast as you can. Depending on the date, some fees may be applied : • From 90 to 31 days prior to the departure : 50 % of the total amount • From 30 to 16 days prior to the departure: 75 % of the total amount • From 15 to 8 days prior to the departure: 85 % of the total amount • From 7 to 1 days prior to the departure: 95 % of the total amount • No presentation at the departure : 100 % of the total amount Cancellation fees can be covered by the insurance depending on the reason. We invite you to contact the insurance.
Can I pay with different credit cards ?
Yes, it is possible to pay with different credit cards.
Will I receive a receipt ?
We can send you a receipt on demand. Please contact us.
When will I receive my travel documents ?
Your travel documents will be sent a few days prior to the departure of your tour.
What is the weight limit for luggage ?
The weight limit of your luggage depends on the airline. Each airlines have their own regulations. You’ll receive this information after your reservation is made.
I’m interested in a tour, but it is already full, what can I do ?
Each tour offers 25 places. If the tour is already full, please subscribe to the waiting list. If there were a cancellation, you could be the one we contact to offer you to join the tour.
Are the tours supervised ?
Each tour is supervised by a professionnal guide. The guide will be there from your arrival to your return home. His presence will facilitate each step of the tour and he will lead you to all the places scheduled for the tour. There will be also a renown paranormal specialist beside you all along the tour.
What’s included in the tours ?
- Hotels - double occupancy - A private shuttle for the group - Entrance fees for the different activities - The lectures - The Ghost tours & ghost hunts - The Breakfasts - A Paranormal specialist - A guide speaking english and french
What’s not included in the tour ?
- The flights - The travel insurance - Transfer from your home to the airport - Ground transportations - Lunches & Dinners - Personal expenses and tips - Single occupancy - Extra baggage
I can’t travel anymore because I have COVID-19, what can I do ?
The authorities in different countries ask the travellers to get a PCR test prior to the departure. If your PCR test is positive, you’ll have to cancel your participation at the tour. Cancellation fees would be applied. We invite you to contact us and the insurance for additional informations.
What should I do if I have Covid-19 while travelling with Les Voyages Extraordinaires ?
If you have Covid-19 during the tour, we invite you to contact quickly the guide. He’ll assist you in this situation and he’ll help you in every steps of the process.